Family Support & Welfare

Emotional Health and Mental Wellbeing

At Buckland Primary we have a care team in place who meet regularly to discuss the welfare of our pupils and their families.

The team consists of the following members of staff:

  • Headteacher – Rebecca Hutton
  • Deputy Headteacher – Peter De Leonardis
  • SENCO – Jacqui Tracey
  • Welfare Officer – Emma Hawthorn
  • Home School Link Worker – Marie Lucas-Caller.
Emma Hawthorn

Emma Hawthorn

Welfare Officer

Our Welfare Officer, Emma Hawthorn, is generally available for parents & carers to speak with both before and after school.  Emma is able to offer support to parents in a variety of different ways including supporting low attendance, change in family circumstances, parenting hints and tips.  If you or your child are struggling with any aspect of school or home life then please pop into the school office and have a chat with Emma who will be able to signpost you for further help and support as required.  Emma can be contacted either via the school office or by email inclusion@bucklandprimary.surrey.sch.uk

Marie Lucas-Caller

Marie Lucas-Caller

Home School Link Worker and Mental Health Lead

  • Acting as a link between home and school including making home visits or meeting at other suitable locations
  • Offering early help support to parents around a variety of different subjects and signpost to relevant agencies if required.
  • Support parents to develop and maintain a positive relationship with the school
  • Offer Parenting courses, behaviour advice and information to help you understand children’s behaviour.
  • Work with children on a 1:1 or small group basis to support emotional literacy and encourage them, through direct contact, to be positive about their future.

Marie runs coffee mornings each term from school drop off until 10:00am just to give parents/carers the opportunity to have some time for themselves and talk about any issues they may want to.

If you would like to contact Marie directly for advice, to make a referral for support for your child or even for yourself please contact her on hslw@bucklandprimary.surrey.sch.uk.  All work that Marie undertakes with families is consent based and confidential.

Emotional Wellbeing and Mental Health Links for Parents

We have detailed a number of links below to signpost parents to other resources and outside agencies who may be able to offer help and support.

You Are Welcome – Our mission is to support organisations to open their doors and provide a warm welcome for those struggling to heat their homes this winter, please click on the link to find your nearest “Warm space” Warm Welcome

Public Health England launched its Every Mind Matters campaign in October 2019 and has created a useful website which gives information, expert advice and practical tips to support good Emotional Wellbeing and Mental Health.   Please follow this link for details: Every Mind Matters

Covid Support Links and Mental Wellbeing  Anna Freud National Centre for Children & Families

Mental Health Foundation https://www.mentalhealth.org.uk/publications

Surrey County Council Family Information Service Family Information Service (FIS)

Bereavement  Winstons Wish

 Be Your Best – Surrey’s Family Weight Management program – www.bybsurrey.org

Surrey Local Offer is the online hub for 0-25 year olds with special educational needs or a disability.  It provides advice, information and news to support children and families on issues of special educational needs or disabilities.  The home page can be accessed via this link https://www.surreylocaloffer.org.uk/kb5/surrey/localoffer/home.page.  The website also has a search facility and links of online parent forums: https://www.surreylocaloffer.org.uk/kb5/surrey/localoffer/discuss_it.page

Surrey Local Offer – Autism Information:  the Surrey local offer has lots of information about special educational needs and disabilities.  The information includes an Autism section accessed via this link https://www.surreylocaloffer.org.uk/kb5/surrey/localoffer/advice.page?id=_AVPAx-5Jj0.  The information inclues pre and post diagnosis, information about the process of diagnosis and where to get help.

The National Autistic Society is running a Spelthorne Social Club for autistic children aged 5-11 yrs on Tuesdays, 1700-1900 in term time at the Stanwell Family Centre

Mental Health Support Line for Children & Young People in response to Covid 

Surrey and Borders Partnership (SABP) NHS Foundation Trust are continuing to provide a Mental Health Support Line for children and young people following the latest Covid lockdown. This service provides early intervention for those who may be struggling with the transition back into school.

For some young people, returning to school after the various lockdowns has caused anxiety, distress and ongoing difficulties. SABP are able to provide the space for young people to be able to talk through their concerns and worries, either via telephone or video appointments. They can also provide tools and techniques to help them adjust back into school life. SABP can offer one or two sessions, and if the needs persist they will signpost or make a request for support to another service, with the consent of the young person.

The service is available Monday to Friday, 9am-5pm and is staffed by three Youth Counsellors from the Youth Counselling Service. Schools, parents and young people are all welcome to call. The service will run until the end of the summer term.

MH Support Line Duty Worker/availability
Brian O’Donovan 07501 728 507 Mon, Wed and Thurs 9-5
Sonya Maclean 07376 000535 Tuesday 9-5
Tam Gadd 07932 452 598 Friday 9-5

This service is not suitable for a child or young person in crisis. There is now a new 24/7 mental health crisis line for children, young people and their families and carers in Surrey. The freephone number – 0800 9154644 – is the same telephone number as the adult mental health crisis line, but it is now also available for children and young people up to the age of 18, by simply selecting option 1. It is staffed by a team of trained call handlers and mental health nurses.

Get help in a mental health crisis :: Surrey and Borders Partnership NHS Foundation Trust (sabp.nhs.uk)


Buckland Primary School
Berryscroft Road
TW18 1NB

01784 455022




If you would like paper copies for any of the information on our website, please contact the school office